Privacy Policy



This Privacy Policy applies to the Harbour Kitchen website, located at www.theharbourkitchen.com.au (“the Site”). It explains how Harbour Kitchen (“we,” “us,” or “our”) collects, uses, discloses, and stores your personal information, as well as your rights to access and correct that information.

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Our Commitment to Privacy

Harbour Kitchen is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We take reasonable steps to ensure all personal information we handle is managed in accordance with these laws and principles. We also follow relevant guidelines issued by the Office of the Australian Information Commissioner (OAIC).

2. Collection of Your Personal Information

  1. Personal Information You Provide

    • We may collect personal information such as your name, email address, phone number, and other details if you choose to provide them—e.g., when you fill out an online form, create an account, or book a function.

    • In certain cases, we may collect more sensitive information if it is needed (for example, dietary requirements for event catering). We will only collect sensitive information with your consent or where required by law.

  2. Automatically Collected Information

    • When you visit the Site, we may collect non-personally identifiable information, such as browser type and version, device operating system, pages viewed, access times, and referring website addresses.

    • This information helps us analyze visitor trends, administer the Site, and provide you with tailored content.

  3. Cookies and Tracking Technologies

    • We use cookies and similar technologies to enhance user experience and remember your preferences. A cookie is a small text file placed on your computer. You may refuse the use of cookies by selecting the appropriate settings in your browser; however, this may limit the full functionality of the Site.

    • We also use Google Analytics to help us understand how visitors engage with the Site. Google Analytics may transfer and store data in the United States. It does not identify individual users or associate your IP address with other data held by Google. For more information, see Google’s Privacy Policy. You can opt out by disabling or refusing cookies, disabling JavaScript, or using Google’s own opt-out service.

3. Use of Your Personal Information

We collect and use your personal information for the following purposes:

  1. Providing Services

    • Processing function and party bookings, managing event transactions, handling support inquiries, and delivering relevant updates or information about our services.

  2. Site Functionality and Improvement

    • Understanding how visitors use the Site, customizing content, and improving the overall user experience.

  3. Communication

    • Sending you administrative communications regarding your account, transactions, or updates to our policies.

    • With your consent where required, sending you promotional materials or newsletters.

  4. Compliance and Legal Obligations

    • Complying with applicable laws, regulations, or legal requests.

    • Detecting and preventing fraud, security breaches, or other prohibited activities.

4. Disclosure of Your Personal Information

  1. Service Providers

    • We may engage third-party companies to perform services on our behalf—such as handling customer support, processing payments or bookings, and conducting data analysis. These companies may access personal information but only to the extent needed to deliver their services. We require them to maintain confidentiality and adhere to privacy obligations.

  2. Legal Requirements

    • We may disclose personal information if required by law or in good faith belief that such action is necessary to comply with legal processes, respond to claims, or protect our rights, property, or personal safety.

  3. Business Transfers

    • If we undergo a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction. We will notify you if your information becomes subject to a different privacy policy.

5. International Data Transfers

While we primarily store data within secure facilities in Australia, some service providers (e.g., Google Analytics) may process or store information overseas. In such cases, we take reasonable steps to ensure your personal information remains protected in accordance with the Privacy Act and Australian Privacy Principles.

6. Data Security and Storage

  • Security Measures: We use a range of measures (technical, physical, and administrative) to protect your information from unauthorized access, misuse, interference, loss, or disclosure.

  • Retention: We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer needed, we take reasonable steps to securely destroy or de-identify the information.

7. Accessing and Correcting Your Information

  1. Right of Access

    • You have the right to request access to personal information we hold about you. In some circumstances allowed by law, we may refuse access. If we do, we will provide you with a reason.

  2. Corrections

    • If you believe any information we hold about you is inaccurate, out of date, or incomplete, please contact us. We will take reasonable steps to correct that information.

  3. Process

    • We may require you to submit your request in writing for security reasons. Harbour Kitchen reserves the right to charge a fee to cover the time and resources needed to process your request.

8. Links to Third-Party Websites and Social Media

The Site may contain links to external websites or social media platforms (e.g., Facebook, LinkedIn, Twitter). Once you leave our Site, we are not responsible for the privacy practices of those external sites. We encourage you to read the privacy policy of every site or service you visit.

9. Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any changes will be effective upon posting to the Site. We encourage you to review this page periodically for the latest information on our privacy practices. If you do not agree with the changes, please discontinue use of the Site.

10. Contact Us

If you have any questions, concerns, or comments regarding this Privacy Policy or believe we have not adhered to it, please contact us:

  • Phone: (03) 9670 6612

  • Post:
    Attn: Privacy Policy
    Harbour Kitchen, Waterfront Side
    Ground Floor, NAB Building
    800 Bourke Street
    Docklands, Victoria 3008, AUSTRALIA

  • Email: function@theharbourkitchen.com.au

We will make all reasonable efforts to promptly address and resolve any concerns you may have.

 

 

 

 

Last Updated: [April, 2025]

Thank you for visiting Harbour Kitchen. We are committed to protecting your privacy and ensuring the security of your personal information.

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